Frequently Asked Questions (FAQ)
Product Questions
1. What types of dresses do you offer?
We offer a variety of dresses including Wedding Dresses, Occasion Dresses, and Tops. Each category is designed to meet the needs of different occasions and styles.
2. Are your dresses available in different sizes?
Yes, our dresses come in a range of sizes to accommodate different body types. Please refer to the size chart available on each product page for more details.
3. Can I customize my wedding dress?
Currently, we do not offer customization services. However, we have a wide selection of styles and designs to choose from to ensure you find the perfect dress for your special day.
Shipping and Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 days after dispatch and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 days after dispatch.
2. How long does it take to process my order?
Once you place your order, our team processes it within 1-2 business days to ensure your dress is prepared and ready for shipment as quickly as possible.
3. Do you ship internationally?
Yes, we ship worldwide, except for some remote areas in Asia and other regions. Our global shipping options ensure that your dream dress is just a few clicks away.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
Returns and Exchanges
1. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange your dress, you have 15 days from the date of receipt to do so. Please ensure that the dress is in its original condition and packaging.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected]. They will guide you through the process and provide you with the necessary instructions.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected. Your privacy and security are our top priorities.
3. Can I create an account on your website?
Currently, we do not offer account creation. However, you can place orders as a guest and still enjoy all the benefits of our services.
Customer Support
1. How can I contact customer service?
If you have any questions or need assistance, our dedicated customer service team is here to help. You can reach us at [email protected].
2. What are your business hours?
Our customer service team is available Monday through Friday, from 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Wedding Dresses Shop. We are honored to be a part of your journey to the altar and look forward to helping you find the perfect dress for your special day.